Privacy Policy(Datenschutzerklärung – GDPR)
Last Updated: February 16, 2026
Responsible Entity:
The Happy Customers UG (haftungsbeschränkt)
Kolonnenstr. 8, 10827 Berlin, Germany
Email: info@thehappycustomers.com
1. Introduction
This Privacy Policy explains how The Happy Customers UG (haftungsbeschränkt) (“we”, “us”, “our”) collects, processes, stores, uses, and protects personal data when you visit our website, request services, or otherwise interact with us. We are committed to protecting the privacy of individuals in accordance with the EU General Data Protection Regulation (GDPR) and applicable German laws.
2. Data Controller
The Happy Customers UG (haftungsbeschränkt)
Kolonnenstr. 8, 10827 Berlin
Email: info@thehappycustomers.com
As the Data Controller, we are responsible for the processing of your personal data described in this policy.
3. Personal Data We Collect
We collect the following categories of personal data:
a. Contact Data
Name
Email address
Telephone number
Company name
This data may be collected via contact forms, email communication, or when you request a consultation.
b. Technical and Usage Data
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Cookies and tracking technologies
This data is collected automatically when you visit our website.
c. Communication Data
Emails, chat messages, and records of communication when you contact us for business inquiries or support.
4. Purpose of Data Processing
We process personal data for the following purposes:
a. To Provide and Manage Services
To respond to inquiries, deliver customer support, prepare proposals, and manage the operational delivery of services.
b. To Improve Our Services and Website
We use technical and usage data to analyze website performance, improve user experience, and optimize features.
c. To Comply with Legal Obligations
We process data to fulfill tax, accounting, and regulatory requirements under German and EU law.
d. Marketing (with Consent)
We may contact you with newsletters or promotional information only if you have explicitly opted in.
5. Legal Basis for Processing
Our processing is based on one or more of the following legal bases:
Contractual necessity (GDPR Article 6(1)(b))
Legal obligations (GDPR Article 6(1)(c))
Legitimate interests (GDPR Article 6(1)(f))
Consent (GDPR Article 6(1)(a))
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and security. You may manage your cookie preferences through your browser settings.
We use:
Essential cookies – necessary for basic website functions
Performance and analytics cookies – to analyze usage patterns (e.g. Google Analytics)
Functional cookies – for session continuity
For detailed information, see our Cookie Policy below.
7. Data Sharing and Disclosure
We may share data with:
Service providers (hosting, email services, analytics)
Legal authorities when required
Our partners, only with consent or contractual necessity
We do not sell personal data to third parties.
8. International Transfers
Given our operations within the EU, your data is generally processed within the EEA. If transferred outside the EEA, appropriate safeguards (such as Standard Contractual Clauses) will be used.
9. Data Retention
We retain personal data:
As long as necessary to fulfill the purposes outlined
To comply with legal retention periods (e.g., tax or financial records)
For legitimate business continuity
Data is then securely deleted or anonymized.
10. Your Rights
Under GDPR, you have the right to:
Access your data
Rectify incorrect data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Object to certain processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
To exercise these rights, contact: info@thehappycustomers.com
11. Security Measures
We implement:
Encryption (TLS/SSL)
Access controls
Regular backups
Secure hosting environments
Internal policies for data protection
12. Contact Information
For privacy inquiries:
Email: info@thehappycustomers.com
Address: Kolonnenstr. 8, 10827 Berlin, Germany
Responsible Entity:
The Happy Customers UG (haftungsbeschränkt)
Kolonnenstr. 8, 10827 Berlin, Germany
Email: info@thehappycustomers.com
Kolonnenstr. 8, 10827 Berlin
Email: info@thehappycustomers.com
Name
Email address
Telephone number
Company name
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Cookies and tracking technologies
Contractual necessity (GDPR Article 6(1)(b))
Legal obligations (GDPR Article 6(1)(c))
Legitimate interests (GDPR Article 6(1)(f))
Consent (GDPR Article 6(1)(a))
Essential cookies – necessary for basic website functions
Performance and analytics cookies – to analyze usage patterns (e.g. Google Analytics)
Functional cookies – for session continuity
Service providers (hosting, email services, analytics)
Legal authorities when required
Our partners, only with consent or contractual necessity
As long as necessary to fulfill the purposes outlined
To comply with legal retention periods (e.g., tax or financial records)
For legitimate business continuity
Access your data
Rectify incorrect data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Object to certain processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
Encryption (TLS/SSL)
Access controls
Regular backups
Secure hosting environments
Internal policies for data protection