Privacy Policy (Datenschutzerklärung)
Effective Date: 17 June 2026
Last Updated: 17 June 2026
Responsible Entity:
The Happy Customers UG (haftungsbeschränkt)
Kolonnenstr. 8
10827 Berlin
Germany
Email: info@thehappycustomers.com
Website: https://thehappycustomers.com
1. Introduction
This Privacy Policy explains how The Happy Customers UG (haftungsbeschränkt) (“we”, “us”, “our”) collects, processes, stores, uses and protects personal data when individuals visit our website, request services or otherwise interact with us.
We are committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German and European data protection laws.
2. Data Controller
The Happy Customers UG (haftungsbeschränkt)
Kolonnenstr. 8
10827 Berlin
Germany
Email: info@thehappycustomers.com
As the Data Controller, we are responsible for the processing of personal data described in this Privacy Policy.
3. Personal Data We Collect
We may collect the following categories of personal data:
a. Contact Data
- Name
- Email address
- Telephone number
- Company name
- Business inquiry details
- Service requirements submitted through website forms or direct communication
b. Technical and Usage Data
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of website access
- Cookies and technical tracking information
c. Communication Data
Emails, chat messages and records of communication when users contact us regarding business inquiries, service requests or customer support discussions.
d. Consultation and Booking Data
Information voluntarily submitted when requesting consultations, booking meetings, submitting service requests or engaging with our business inquiry processes.
4. Purpose of Data Processing
We process personal data for the following purposes:
a. To Provide and Manage Services
To respond to inquiries, deliver services, prepare proposals and manage operational delivery of customer support solutions.
b. To Improve Website and Services
To analyze website performance, improve user experience and optimize website functionality.
c. To Comply with Legal Obligations
To fulfill accounting, tax, regulatory and legal obligations under German and European law.
d. Marketing (With Consent)
To send newsletters, promotional communication or relevant business updates where users have explicitly provided consent.
5. Legal Basis for Processing
Our processing activities are based on one or more of the following legal bases:
- Contractual necessity (GDPR Article 6(1)(b))
- Legal obligations (GDPR Article 6(1)(c))
- Legitimate interests (GDPR Article 6(1)(f))
- Consent (GDPR Article 6(1)(a))
- Legitimate business communication related to requested services and business inquiries
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, security and overall website performance.
Cookies may include:
- Essential cookies for website functionality
- Performance and analytics cookies
- Functional cookies supporting website usability
For more information, please review our separate Cookie Policy available on this website.
7. Data Processing on Behalf of Clients
In certain service relationships, we may process personal data on behalf of clients while delivering customer support services, AI-powered support automation or operational service activities.
Where applicable, separate data processing agreements may be executed in accordance with GDPR requirements.
In such situations, the client remains the Data Controller and we act as a Data Processor.
8. Data Sharing and Disclosure
We may share personal data only where necessary with:
- Website hosting providers
- Email service providers
- Analytics and technical infrastructure providers
- Business communication service providers
- Third-party software providers supporting website or service functionality
- Legal authorities where legally required
We do not sell personal data to third parties.
9. International Transfers
Personal data is generally processed within the European Economic Area (EEA).
If data is transferred outside the EEA, appropriate safeguards including Standard Contractual Clauses or legally approved transfer mechanisms shall be applied where required.
10. Data Retention
We retain personal data:
- As long as necessary for service delivery
- To comply with legal retention requirements
- For legitimate operational and business continuity purposes
Data is securely deleted or anonymized when no longer required.
11. Your GDPR Rights
Under GDPR, individuals have the right to:
- Access personal data
- Correct inaccurate information
- Request deletion (“Right to be Forgotten”)
- Restrict processing
- Data portability
- Object to certain processing activities
- Withdraw consent at any time
- Lodge complaints with a supervisory authority
To exercise your rights, contact: info@thehappycustomers.com
12. Automated Decision Making
We do not make legally significant decisions based solely on automated processing.
Where AI-supported technologies are used within our services, human oversight may be applied where required.
13. Security Measures
We implement appropriate technical and organizational measures including:
- TLS/SSL encryption
- Access restrictions based on operational necessity
- Secure hosting environments
- Regular backups
- Internal confidentiality controls
- Administrative and technical safeguards designed to prevent unauthorized access
14. Supervisory Authority
You have the right to lodge a complaint with a competent data protection supervisory authority in Germany or within the European Union if you believe your data has been processed unlawfully.
15. Changes To This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect legal, technical or operational changes.
The latest version will always be available on this website.
16. Contact Information
For privacy-related inquiries, please contact:
The Happy Customers UG (haftungsbeschränkt)
Email: info@thehappycustomers.com
Address:
Kolonnenstr. 8
10827 Berlin
Germany